Frequently Asked Questions
Everything you need to know about your royal delivery and Empress Mimi Lingerie.
How do I choose the right size for my Empress Mimi lingerie?
We provide a comprehensive size guide on each product page that includes measurements for cups, bands, and bottoms. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What is your return and exchange policy?
For hygiene reasons, we can only accept returns on unworn items with all original tags and liners intact. You have 30 days from the date of delivery to initiate a return or exchange through our online portal.
How long does shipping take and is it tracked?
Standard shipping typically takes 5-10 business days depending on your location. All orders are sent via tracked services, and you will receive a tracking number via email as soon as your parcel leaves our warehouse.
How should I care for my delicate lingerie pieces?
To preserve the quality of the lace and embroidery, we strictly recommend hand washing your items in cold water with a gentle silk/delicates detergent. Always air dry and avoid the tumble dryer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay in eligible regions.
Do you offer discreet packaging?
Yes, while our inner boxes are beautifully branded for the Empress experience, all orders are shipped in plain, unbranded outer mailers to ensure your privacy.