Returns & Exchanges
At Empress Mimi, we want you to feel like royalty in your new lingerie; however, if your pieces aren't a perfect fit, we offer a 30-day window for returns and exchanges on unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Ensure all items are in their original condition, unworn, and with hygiene seals intact before placing them back in the original Empress Mimi packaging.
Ship It Back
Print your prepaid shipping label provided by the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method or send out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing